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Frequently asked questions

  1. Which shipping methods can I choose?
    You can choose between delivery (post) or collection from one of our shops
  2. Which payment methods can I choose?
    To choose from
    - Prepayment: Please transfer the total amount to the account specified in the order confirmation. The delivery will only be sent once your payment has been received
    - Invoice: Payment is made via Klarna invoice. Please pay the invoice amount to the account information provided by Klarna.
    - PayPal: practical online transfer with rapid dispatch afterwards
    - Cash payment: only for collection in one of our shops
  3. What to do if an order is incorrect or an item is missing?
    We are of course terribly sorry. Please contact in such cases info@bakeaffair.at and we will help you as soon as possible.
  4. Do you ship into foreign countries?
    Our online shop currently offers shipping within Austria and other EU countries. The shipping costs vary per country.
  5. How do I redeem a coupon?
    Please enter your voucher code in the "shopping cart" and then click on "Apply voucher".
  6. How and where can I purchase vouchers?
    You can purchase vouchers of € 5, € 10 from us and make your loved ones happy. The vouchers are available in our shops or online by mail.
  7. My name or address has changed, what should I do?
    If you created a customer account when you placed your order, you can go to My Account Change your data and your delivery or billing address.
  8. Can I see past orders?
    Yes, you must have decided on a customer account when you placed your last order. If you have created one, you can go to My Account View your orders.
  9. When will shipping be free? 
    In Austria you get free shipping from €50 and in Germany from €70. 

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